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Invoice reminder function not accessible

GMS

The Invoice Reminder function has not been working for over a week. Is anyone else having the same problem? When clicking on Invoice Reminder a blank screen appears - see attached file.

Screen Shot.pdf

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Accepted answers

JoelNZ

other reports of it, work around is to open accountright in browser, muddle your way to the reminders and fix there.

Giving them the benefit, hopefully soon accountright on browser will be useable / fully functional and we can all switch to that and ditch desktop version.

All comments

Earl_HD

Hi @katlouhen

Thanks for reaching out. We already raised this issue with our product teams for investigation, in the mean time as a work around they have advised to open AccountRight in the browser via app.myob.com, go into sales settings > reminders. The function should appear.

Regards,
Earl

katlouhen

Hi, I think this function is still not working on desktop version? Perhaps it shoud be removed if it's not going to be fixed.

JustMichaela

I am replying to someone posting in October, does this mean that this problem hasn't been resolved yet? I can't set it up nor select it in the Customer Card profile.

Any and all help much appreciated as it is imperative I get this working.

Hope you all have a wonderful weekend! :-)

2023-04-21.png

EFCL

Is anyone else having problems with the invoice reminder? It has been over a month now and still not working. Any help please????

SLBowden

same issue here. I hate using the brower but guess will have to give it a try

SilvanaFCC

Yes, mine does not work either. I rang MYOB about it on OCTOBER 3rd, and after a long wait followed by no result I got this message; (It's now been at least 6 weeks, and it has still not been fixed !)

MYOB Client Support

Hi Silvana

It seems like this is a broad known issue for account right and we are sorry to let you know that there is currently no known workaround for this, and yet still being studied.

However, you may still try to use the browser version in the mean time. We are very sorry for the inconvenience.

Thank you.

Regards,
The MYOB Team
We’re here to help

jasmin

This fix does not work for me. I prefer to use Desktop version and need to access Invoice Reminders there.

Can someone please address this asap.

Thanks

Kimeric

Joel had the solution that worked for us

Sazia

Its been over a week that I am getting blank screen for the Invoice Reminder Function. I have upgraded again thinking it will solve the issue but still the same. I can see I am not the only person here getting this issue. Any help here?

Kimeric

Thank you. I've been restarting MYOB for days hoping it would start working.

GMS

Thanks Joel - that works!

JoelNZ

other reports of it, work around is to open accountright in browser, muddle your way to the reminders and fix there.

Giving them the benefit, hopefully soon accountright on browser will be useable / fully functional and we can all switch to that and ditch desktop version.