Credit note on sales invoicing.

Question

Good day guys,

Ii need to reverse a disputed invoice, don't want to delete invoice for future reference,

How to created internal credit note to reverse the invoice so we can claim gst back as well.

Thanks a lot for your help.

Best regards

Manoj

SamaraM · Answer

Hi Manoj (@tjjkj)

Sorry to see that no one has replied to you yet. To create a credit note you would generally do that by reversing the sale instead of deleting it, to ensure the history of - the payment being made then credited or refunded is shown in the software.

In Accountright you would do this by opening the sale, then clicking edit > reverse sale (It may be different depending on the software).

See Help Article: Customer returns, credits and refunds for more information on that topic.

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