Unable to edit payment/billing details

SallyC_1983

I am trying to update our payment details for our MYOB subscription, however when I log in and go to 'View Payment Details' there is no option to edit.

 

I have tried following the online instructions step by step but to no avail - there is no way to change our payment method, it just lists the current payment details with no option to edit. Please assist asap.

Yanike_S

Hi @SallyC_1983 

 

Thanks for your post. To update your payment profile/credit card details with MYOB, you do need to be the billing/subscription contact on the account. Once you are:

1. Open My Account (myaccount.myob.com)
2. Click View payment details to see the currently used billing details
3. Click Edit
4. Choose either Credit / debit card or Direct debit
5. Enter in the requested details and click Save