MYOB Accountsright Payment Error

Question

An Error occurs when customer payments are allocated in MYOB Accountsright 2022.9. Please refer attached.

Payment error.png

Sam_R · Answer

Hi @dafijian_,

Thank you for providing that.

The error message advises that the Gain/Loss Account is not set. Could you please navigate to the Setup menu > Linked Accounts > Accounts & Banking Accounts and ensure the account is linked appropriately?

dafijian_ · Answer

Below are additional details for the error occuring.

Error P1.jpg

Error P2.jpg

Sam_R · Answer

Hi @dafijian_,

Thanks for reaching out.

So that we can invesigate this error further, could you please click on the 'View error details' option on the error window and paste the message in your reply?