Issues with Letters & Invoice Reminders

Renw

Hello,

 

I have always been able to create letters from a card file however as of 7/11/2022 this feature has stopped working. I receive the following message "This features requires Microsoft Word. A compatible version was not found on this computer."

 

I have checked our system and we are currently using Microsoft® Word for Microsoft 365 MSO (Version 2210 Build 16.0.15726.20068) 32-bit

 

I am also not able to access Invoice Reminders from an individual Card. The window just comes up blank. I tried following this suggestion but it is from 2020 so was unsure if it is still relevant https://community.myob.com/t5/AccountRight-Sales-and-purchases/Invoice-reminder-function-not-accessible/td-p/647644

 

Please see attached pictures

Myob Issues 8.11.2022.docx

SamaraM

Hi all

 

When integrating office and AccountRight, the version of office is required to be the Office 365 32-bit version that is installed locally on the computer, not the web-based version - Office Online. 

 

If that is the case, the next troubleshooting is to make sure the connection between both programs are working correctly.

 

To troubleshoot the integration, try the following steps:

• Set Microsoft Word as the default program
• Do a repair install of Microsoft and AccountRight
•  Uninstall then reinstall AccountRight

 

Hope that helps.

 

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