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backup retrieval

daniel116

we are now in the cloud. Apparantly the "cloud" only stores 5 years of information.

We used to do backups regularly particularly end of year.

Now I am finding I can not retrieve them

any suggestion s

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Steven_M

Hi @daniel116

The restored backup file is a snapshot of the file at the time of taking the backup. As such, the password that it would be asking for would be the one that was stored at the time of taking the backup in that file originally (i.e. if it was a 5-year-old backup file it would be the password from 5 years ago).

From a product point of view, there was a change in the software 5 years ago in relation to passwords. If the password was longer than 12 characters it would have been stored truncated and thus would be the one that needs to be entered. For example, if the password was set as "12345678901234567" you would only need to enter "12345678901".

Other than that we would be looking at paid password removal as outlined earlier on this thread if you are not able to get passed that company file sign-on window. Do let us know if you would like us to start that process for you.

Steven_M

Hi @daniel116

The following post I cannot upload my MYOB file online has the necessary information you do require.

In short, try the default username and password i.e. Administrator and no password. If that doesn't give you access and the password is not guessed or remembered then it would need to come in for Password recovery.

daniel116

surely some form of compensation should be given

daniel116

the backup retrieve does not work

that is why i have tried contacting technical support

When we try it asks for a password for 'administrator" but that is not our login

we do not hav password for the 'administrator"

Steven_M

Hi @daniel116

AccountRight company information should be stored for the lifetime of that file.

In older versions, AccountRight Classic v19, you could purge out information which may be why your company file is stopped at a certain period. If the data has been purged then you would be looking at restoring a backup prior to that purging. You can restore a backup via File>>Restore.

Please note: MYOB server backups are restored for ~180 days. Outside of that timeframe, it would be up to the user to maintain that copy of the data. for their own records.