I am unable to confirm my company file online due to Error Code 12029. At present I am using Business Basics on Windows 8 because the business will be retired in the new year. How do I get a confirmation code?
Hello @LindaS7
Welcome to the Community Forum.
Online Confirmation can be impacted by settings on your computer. If you are on an older Operating System and/or running an older version then we do recommend reviewing the settings on your computer - the TLS settings. Check out the What happens when confirmation isn't working? section of Activation and Confirmation of company files guide for information on that process.
Should you still be unable to confirm then do send me a @ChrisMYOB on this Forum with the following information:
The serial number of the product - Setup>>Company InformationThe company file ID - Help>>About AccountRightThe version of the software you are - Help>>About AccountRightIf you are on AccountRight Classic (v19 or below) - the Company file code
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