Connection error when trying to amend and print an invoice

Question

Hi team,

Every time I try to change a quote to an invoice for the last half hour, I get the message in the attachment - connection error. I have tried to restart MYOB and I have restarted my computer.

Can anyone assist here? This is seriously affecting productivity today!

Cheers,

Rebecca @ SASTA

MYOB error message.png

SASTA · Answer

Hi Michelle,My issue fixed itself, no idea how. On the day I was having the issue, I tried everything - restarting MYOB, restarting my computer and then shutting down my computer. None of this worked, but as I mentioned, somehow, it just fixed itself. Today, however, I started having another issue I've had before - I couldn't export or send reports from MYOB to Excel. PDF? No problem, but Excel, forget it. Our IT guys managed to fix it for me, but I feel like we're having one issue after another lately with AccountRight...   Cheers, Rebecca @ SASTA

bhh · Answer

Hi chris

I have a client (we are accountants) who is also having the same issue.  They have tried to change quote to invoice and print on several computers and are getting the same error.   I have now tried on my computer which is located in a different state and i am also getting the same issue.

Is there a solution to this problem yet??

Cheers

Michelle

ChrisMYOB · Answer

Hello @SASTA

Thank you for your post.

There are a few things that could be causing this connection error message to pop up.

I would suggest restarting AccountRight and your PC, you can change to Google DNS as well.

I have linked our Help Article on the connection error which provides a deeper insight into this issue. If you have done everything listed within this Help Article please can you attach the AccountRight Diagnostics log so that I may investigate further?