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Committed breakdown is no longer visible for us through Item Information Window - Accountright SE

Martin_Hopkins

Hi, Hoping someone can assist with this. We can no longer drill into Committed, On Order or Available by pressing the arrow in the Item Information Window. Has something changed? I recorded a quick video to demo the issue. Here's the link, copy & past in your browser. TIA!

https://www.loom.com/share/1b00498ee0324574abc971f0273c7925

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Steven_M

Hi @Martin_Hopkins

Going through the data file repair process sounds like the path we were treading down as well.

If you are needing future assistance don't hesitate to get in touch.

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Martin_Hopkins

Hi Steven, Thanks for your comprehensive reply. The Detail report does not work either, the summary report does work though. Item Register Detail seems to work. Sales(Item Detail) works. Item List Summary report is fine.

Situation is for all items.

Multiple PC's.

I may have found cause. I have a contractor implementing an API connection for importing PO's. I went to one of the test PO's & a MYOB crash occurred. I have attached a txt file of the crash info. I managed to delete the PO, and another one but still the issue exists.

What would you recommend. Thanks!

MYOB Crash.txt

Steven_M

Hi @Martin_Hopkins

Selecting the Committed value on an item's record loads up the Analyse Inventory [Detail] report with that item filtered. So my first question would be what happens if you run the report naturally i.e. Reports>>Inventory>>Analyse Inventory [Detial] -- Display Report. Does it work as expected or do you get the same result?

I also would be keen to know what happens in relation to the following:

Does the same thing happen when you run the Analyse Inventory [Summary]?
If you run the Item Register [Detial] report for that item and an extended date range does the report run with data? Do the transactions roughly match up with what you would expect? Can you also happen with the Item [Sales Detail] report when also filtered to show orders?
Any other issues running other reports like the Item List [Summary] report?
Is the situation occurring for all items or only some items?
You also mentioned you are running the AccountRight Server Edition, is it just on that computer or are multiple computers impacted?

If I was to take a guess at what is happening, it's likely a transaction that has not been recorded correctly or broken itself in some way, and therefore when you run that report it's failing to load due to that transaction. However, if you want to confirm the above situation we further analyse the situation.