Transaction shows as unmatched but it has been matched ??

Question

I have 2 wage transactions from Nov that have been matched in the bank feeds eg 2/11/22 and 9/11/22

When I am in bank feeds and select Find and select a date range that includes these dates and do a search it says that these 2 payments are unmatched ?? Why would this happen ?? It has never happened before, they have been matched

Thanks in Advance

SamaraM · Answer

Hi @MareeSt and @LynneP

Thank you for your post. This can happen if you edit or change a transaction from a previous month, it will cause the transaction to become unmatched.

At this stage, you would need to undo the most recent reconciliation, then keep undoing until you get the reconciliation with that transaction. Then match and re-reconcile that month, then do the same for each month going forward again, until you're back to the current date.

I have attached our Help Articles with details on this process, which may help:

* Resolving out of balance bank reconciliations
* To reconcile an account that has a bank feed

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

LynneP · Answer

I also have this problem.