How to not display zero charges (prepayments) on a sales statement

Question

For prepayments we create a sale for zero $ and match the payment to this sale.  We don't want to display the zero sale on the customer statement for prepayments.  We previously used AccountEdge and did not have this issue but since moving to AccountRight we can not remove the $0 sales charges from the statement.  We would appreciate help with this issue, thanks

SamaraM · Answer

Hi @GCC20

Sorry to see that no one has offered assistance with your query. I have had a look at the customer statements, there are 2 types - Invoice and Activity.

Can I confirm which type of statement you are viewing? If you are using the Activity Statement Type it will show you all transactions against that card. However, if you use the Invoice Statement Type, it will only show you amounts that are due - so will not display any invoices with a $0.00 value.

Please let me know if you have any further questions.

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