Large sales order crashing when editing

Question

Hi,

We're trying to edit a large sales order in AccountRight, but whenever we try to do this, it crashes.

Error message and log attached.

Capture.PNG

Huxley.Application_2022.11.24.7649.log

ChrisMYOB · Answer

Hello @martinditmann

If this is happening across multiple machines, I would suggest following this guide on extending the AccountRight timeout extender.

If it continues to happen after extending the time-out extender, you should be able to take a backup of the file and restore it locally and this should also assist in the error. Once the order has been edited you will then be able to restore the file back online.

If my response has answered your inquiry please click "Accept as Solution" to assist other users to find this information.

gavin12345 · Answer

Hi @martinditmann

The error suggests a timeout issue - have you tried extending the timeout period? If not search forum for 'timeout extender' - please you need to apply it for each update.

Regards

Gavin

martinditmann · Answer

Thanks Chris.

Unfortunately, this is happening on multiple different computers in different locations.

Everything works fine and we are able to change most invoices/orders - it is only this extremely large order that is causing issues.