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Unusually long decimal place values

ARTmaslen

Hi, we're getting unusually long decimal place values showing up in our company MYOB stock lists and as I understand, there is a script that can be run from myob support's end to rectify the issue?

File is stored: Online

Serial last 4 digits are: 1242

Company File ID: 2

Thanks guys.

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Accepted answers

ChrisMYOB

Hello @ARTmaslen

Welcome to the Community Forum.

I have run a script over your file which should have resolved this issue. You will need to close and reopen for these changes to appear.

Please let me know how things go.

All comments

Earl_HD

Hi @Susan_Rugg,

At the moment, our support team is best placed to help with this. You can reach them through Live Chat via our virtual assistant on MYOB Support, or submit a support case through My Account at myaccount.myob.com.

Before contacting them, please have your serial number and company file ID ready so the team can assist you more quickly.

Regards,
Earl

Susan_Rugg

I am having the same issue also. What information do you need?

Shella_A

Hi @ARTmaslen_AZ

I've already run the script on your company file. You will need to close and reopen for these changes to appear. If the long decimal issue persists, please let me know what specific issues you're encountering so I can assist further.

Cheers,

Shella

Flav45

hi @ Genreve_S how to i access private message ?

ARTmaslen_AZ

Hi There,

We have this issue once again, will you please run the script once more to rectify it?

Thanks for your help.

ARTmaslen

Hi @Earl_HD,

This has occured again.

can we request the script to be run again please?

Also, is there any other fix? We've started having this occur weekly now.

Earl_HD

Hi @ARTmaslen

Thank you so much for your post, I've had that script run over the file for you. Please let us know how you go.

Regards,
Earl.

ARTmaslen

Hi @ChrisMYOB , we have encountered this decimal value error again, would you mind running that script for us please?

ARTmaslen

Thank you @ChrisMYOB, that has fixed the issue for us.

Have a great day.

ChrisMYOB

Hello @ARTmaslen

Welcome to the Community Forum.

I have run a script over your file which should have resolved this issue. You will need to close and reopen for these changes to appear.

Please let me know how things go.