Receipting payment to refund

user1232

Good afternoon,

I have received a payment that will need to be refunded, due to this id assume I would receipt it to a suspense account. The only account currently named suspense is an expense account.

 

Does anyone know where this payment should be receipted?

Tracey_H

Hi @user1232 

 

Thanks for your post. How you handle this will depend on what the payment is for. If it's a customer payment you would need to create a customer return and then process the refund. These Help Articles have detailed information on dealing with customer refunds:

Customer returns, credits and refunds

Settling customer credits

Customer overpayments and double payments

 

If you recorded a Receive money transaction for the payment you would allocate the refund to the same account as the payment. This will clear the amount from that account.

 

Please let me know if you need further help.

 

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