Cannot Add User Online - invitation previously cancelled

Jasman

Hi Guys

I cannot add an online user - status is Cancelled invitation 19 Jan 2023

When I try to create a new user even with a new name and email it is now not letting me add any new users stating an - An error occurred while creating the user

 

Sounds like some sort of system confusion which needs technical assistance?

 

Thank you

Sam_R

Hi @Jasman,

 

Thanks for reaching out. 

 

If your file is online, could you please try to create a new user via the browser version of the software? 

 

If the error persists, could you please take a screenshot of the error message that appears and attach it to your reply?