RECONCILIATION

Question

HAVING MAJOR BANK RECONCILIATION PROBLEMS. HAVE SPENT HOURS TRYING TO FIX. REPORTS ARE TOTALLY INCORRECT. NEEDED TO UNDO AND MAKE JOURNAL ENTRIES FOR LAST 9 MONTHS, JUST TRYING TO BE ABLE TO RECONCILE. 'GET YOUR ACT TOGETHER MYOB' A USER SINCE INCEPTION, BUT PPROBLEMS KEEP OCCURING. STOP UPDATES, JUST FIX ALL THE PROBLEMS THAT ARE THERE FIRST

Tracey_H · Answer

Hi @morta

Please send me screenshots by private message so that I can assist further.

morta · Answer

Your answers may be correct, but not in this case. I've been dealing with MYOB Reconciliations since MYOB came into being. The reports are incorrect.

Tracey_H · Answer

Hi @morta

If previously reconciled transactions have become unreconciled it means they have been changed in some way, this causes them to become unreconciled. In this situation, you would need to undo and re-do the reconciliations. Before undoing any reconciliations I would recommend following the steps under To check where the out of balance occurred in the Help Article Resolving out of balance bank reconciliations.

If the transactions have never been reconciled, they have been entered after the reconciliations were completed. In this situation, you would need to look into those transactions to find out why they were recorded and if they have been posted to the correct bank account.

Recording general journals to reconcile bank accounts is not recommended as this will create further issues.

If you need further assistance feel free to send me screenshots by private message.