Electronic Payments Register

Question

The Electronic Payments Register report cannot downloaded to Excel and has been like this for some time.

Steven_M · Answer

Hi @Jeffro11

Thank you for confirming the process.

We have identified that the Electronic Payment Register report will not send to Excel as expected for some users. I have passed on to our team that you are impacted by this situation, however, we don't have a timeframe for resolution.

In the meantime, using a different method of export such as PDF or TSV would be recommended. We have had some reports that using the Export to Excel option directly on the Index to Reports has worked as expected but doesn't appear to be consistent across the board for all users.

Jeffro11 · Answer

Hi Steven,

The Electronic Payments Register does not generate an Excel export file.

* Reports> banking> cheques & deposits>
* Run Electronic Payments Register
* Report correctly displays on screen.
* Select Export> Excel.
* Nothing happens !!

NOTE

MYOB lets me export to PDF, but not Excel. Our Accounts Manager is also a MYOB user and has the same problem. We are both using Excel 365.

I have been using MYOB for well over 2 years and have not had issues with exporting to Excel anywhere else in MYOB.

Steven_M · Answer

Hi @Jeffro11

Just testing that particular report and I have been able to send that particular report to Excel. You mentioned that you have been unable to do so, can you provide some further clarification into what is occurring? In addition to that, are you able to send other reports to Excl or is it just that one that is not working as expected?

As a workaround, you could look at using the Export to TSV Tab separate file. This would export that report as a text file which can be opened in Excel to produce the same information contained in that report.