Hi folks. I'm running AccountRight 2023.1.24.7870 on Windows 11 pro with Office 365 Excel locally installed. I need to run my annual General Ledger and Account Recociliation reports and nothing happens when I Export to Excel. Thanks for any help.
Hi @hungrystix1 , assuming that it used to work, and your version of Office is still a 32-bit version, have you tried a quick repair of Office?
To do this, in Windows 10, search for Control Panel, then Programs and Features, find Microsoft 365, right-click and choose Change, then confirm, then choose Quick Repair. Once that's done, restart AccountRight and try Excel again.
If that still doesn't work, repeat but choose Online instead of Quick repair, which will take a bit longer. Then restart AccountRight and try again.
To check your Office version, open Excel, go to File, Accounts, About Excel, and read off the top line in bold, which should end in "32-bit".
Let us know the result.
I've tried uninstalling MYOB and everything else I can possibly think. Still unable to to convert myob reports to excel. This has only happened in the last week. Can someone please help as I need to produce these reports
Hi @ruthmcgormanman and @David21 , welcome to the forum.
Can you find and attach your diagnostic logs to a reply?
Log locations are listed here:
https://community.myob.com/t5/Tips-and-Tricks/AccountRight-Log-Locations/td-p/582218
Attempt the Excel export, then search for the latest log file and attach that here.
I've got the same problem - exporting to Excel has stopped working since upgrading to 2023.1.
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