FreightTaxCode not validate with MYOB

Question

Hi,

We use the WooCommerce plugin to sync orders from Woo to MYOB.

We have the file connected however we are getting this error:

An error has occurred when syncing your order with MYOB.
Oops! We had a problem processing your order.
Here is the posible errors:
Error code: 400
Name: SerializationError
Message:
Error Type: FreightTaxCode not validate with MYOB

Any ideas? all tax codes are set to S15 and i have just eneabled the "I charge freight on sales" via the "Linked Account" menu.

We dont actually charge any shipping with our orders. Everything was working fine up untill a couple of days ago, nothing has been changed in Woo or MYOB.

Sean_DC · Answer

Hi @rickybarker

Thank you for your post. For any API error integration related queries we recommend raising a support request via the following link: https://apisupport.myob.com/hc/en-us/requests/new

Please feel free to post again. I'm happy to assist further.

If my response has answered your enquiry please click "Accept as Solution" to assist other users to find this information.

kjm · Answer

I see it on the Invoice/Item Object.

So you're creating an ITEM?
The request out of Woo into MYOB should look lik this then Item (myob.com)

Check the FreightTaxCode that is being sent from Woo and using postman then do a GET on it and see if it comes back

kjm · Answer

have you put fiddler or postman on the request to see what your sending?

if you capture the request from WooCommerce using Fiddler, browser or something (sorry no experience with Woo) then send that request using Postman to your API you might find some more info.

Atleast you'd be able to see if the TaxCode in the request from Woo is null or not or if it is a different data type to what MYOB is expecting

On what object is the FreightTax Code?