Forbidden to Access This Resource

JMaher

Hi. Apologies, I'm not sure where this should go. I'm a MYOB partner, and use myob.com to log into My MYOB Practice. This morning I cannot do so. I get a message saying "Sorry, but it looks like you are forbidden to access this resource." Can someone please tell me why this has happened? I need to log in to service my clients...

 

Sean_DC

Hi @JMaher 

 

Thank you for your post. Typically if you're getting a forbidden message when going to: https://partner.myob.com, this means that it's checked your Email Address and cannot find a User in the Dashboards User Management system.

 

If you were accessing it earlier with the same email address, it might be worth clearing any tokens you have on the browser and trying again (This will mean you'll be prompted for 2FA again today)

 

To do this:

1. Close all other MYOB tabs

2. Go to: https://secure.myob.com/

3. Choose to log out in the top right (Do not log back in after signing out)

4. Once logged out, open an Incognito Window (Or InPrivate) and go back to: https://partner.myob.com

5. Try signing back in with the relevant email address (You will need to enter an authentication code here)

 

We'll be using Incognito or InPrivate as this shouldn't contain the same cookies or cached information to that service.

 

 

Please feel free to post again. I'm happy to assist further.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users in finding this information.