Account Right Standard V19 - Won't accept Confirmation Code supplied by MYOB

Question

Having finally been supplied with a Confirmation Code I am no better off as I have entered that code into my system only to be told it is invalid for some reason. I have tried both case sensitive and non sensitive and neither is accepted. Could somebody please help me as I have zero days left now.

Hannah_V · Answer

Hi @Cpk1959 thank you for your post.

You can use our dedicated self-service option, so you can generate the confirmation code whenever you need by going to http://help.myob.com/confirmation - no need to contact support!

For full details, check out Help Article: Activating and confirming older MYOB products.

Please note: You will need your Serial Number and company file code available to generate the confirmation code - available by selecting 'Confirm' via Phone when prompted.

Using the current version of AccountRight and need to confirm a company file? Check out Help Article: About activation and confirmation

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information

Regards,

Hannah

Mike_James · Answer

Hi @Cpk1959 , have you tried the self-service option?

https://help.myob.com/wiki/display/GEN/Activating+and+confirming+older+MYOB+products#expand-Ifyoucantactivateorconfirmonline