why Bank feed has created duplicate transactions

Question

we realise that there are many duplicated transactions since the company has linked bank feed

Genreve_S · Answer

Hi @EBBoba2023

Thanks for your patience and your reply.

Generally, if the duplicate transactions show up under reconcile accounts window this has to do with how the transactions are recorded and matched but if it shows up under Bank Feeds window then this has been duplicate transactions sent to your file. May I know which window the duplicate transactions come up to?

Looking forward for your reply, if you have any other additional questions feel free to ask them to this thread.

Cheers,

Genreve

EBBoba2023 · Answer

Hi Celia

thank you for your correspondence regarding the issue

I however still am not happy with your response and I am unclear why MYOB has created the issue to make duplicate transactions

Please can you give us any reason why there are duplicate transactions and how to prevent the issue in the future

Celia_B · Answer

Hi @EBBoba2023

Welcome to the MYOB Community Forum, I hope you'll find it a wealth of knowledge .

If duplicate AccountRight transactions have been created for those duplicate bank feeds you will need to un-approve the match, delete/reverse the AccountRight transaction and hide any duplicate in the Bank Feeds window. You can hide them by right-clicking on the transaction and selecting hide.  Hiding duplicate transactions won't have any effect on your reconciliation or data.

Please let me know how you go and if you require any further assistance with this. I'm happy to assist you.

If my response has answered your inquiry please click "Accept as Solution" to assist other users find this information

Cheers,

Cel