monthly statements not showing payments received

LouD

Hi,

Just sending of a couple of statements for April to customers and payments are not showing up.

One customer had made 4 payemnts for the month and none of them are showing even though they were recorded in April.

I've tried both invoice and activity format and both are missing payments.

Anyone else having this issue?

Leneth_A

Hi @LouD

 

Thanks for your post.

 

To make sure invoices are closed navigate to the sales register, closed invoices, and put the date range to make sure the status of the invoice is closed.

 

When you open the Print/Email Statement window the system will look at the balance on the customer's card to determine whether or not that customer will appear in that window. The filter of Include Customers with Zero Balances is a filter on that window that will filter the window to show customers with a zero balance or not.

 

What can happen is that if you record a future-dated transaction (after the statement date), the system will populate the list with the customer balance. Along with that, if you have to Include invoices up to the statement date enabled when producing those statements you are indicating that do not include that future-dated invoice, and thus it will likely produce a blank statement as a result.

 

The only area that could be worked on would be to dynamically work out the balances up to the statement date rather than pulling all the current card balances. At this stage, this is not a feature of the product that is actively being considered at this time. It may be something to look into for the future, however, no immediate plans.

 

 

Please don't hesitate to post again if you need help in the future.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

 

Cheers,
Leneth