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Aged Receivables and Payables reports not opening

Givemeabreak

Hi,

We have been unable to open either of the Aged reports for a month or so now. There has been an update during this time and the problem didn't fix.

Please let me know if there is a process we need to go through to get them running again.

The message states it is a timed out issue - see attachment.

Thank you for your help

MYOB Error Aged reports.PNG

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Givemeabreak

I AM STILL WAITING ON A SOLUTION

Givemeabreak

@Earl_HD or @Celia_B are either of you able to help me with this?

Givemeabreak

Hi Gavin,

We are also not able to generate the report from the brouser version of MYOB.

Cheers

Andrea

Givemeabreak

Hi Gavin,

Thank you for your instructions, will I have to do this on every computer that uses this file? All 5 computers are having this problem. Also, my computer is generating this report for my other clients just not this one.

Cheers

Andrea

gavin12345

Hi @Givemeabreak

Suggest you try to apply the timeout extender. FYI this needs to be re-applied after each update.

The timeout extender does not speed up the process, it simply allows more time for AR2023 to complete the task. You should probably address why it is taking so long - I am assuming you have already tried Speeding up MYOB. Possible causes include slow internet, or more customers in the file than MYOB can manage efficiently, or file too big. If file is too big or too many customers, best way to solve is to remove Customers no longer used and purge prior year data. If you want contact details for someone who can remove cards in bulk and purge data from AR2023 files, send me a private message or an email.

Regards

Gavin