Bank Returned Funds

Happygirl

An EFT payment has been returned to our bank due to an incorrect account name!! (first time I have heard of the account name causing an error)

 

The purchase bill was closed when we did the first EFT payment. 

 

The account name has been correct - how do I go about creating a n NEW EFT file given the original purchase bill is closed. 

 

Thank you

Sean_DC

Hi @Happygirl 

 

Thank you for your post. I'm glad to assist you with this.

 

To recreate a bank file you'll need to reprocess the electronic payment. Before you can do this you'll need to either:

• delete the original electronic payment transaction (if it hasn't been reconciled)
• reverse the original electronic payment transaction (if it has been reconciled)

You'll need to make sure your security preference allows you to delete or reverse as well (Setup menu > Preferences > Security tab > Transactions CAN'T be Changed; They Must be Reversed). This Help Article, Making electronic payments with a bank file, has more information about this that you can use as a guide. 

 

 

Please feel free to post again. I'm happy to assist further.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users in finding this information.