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How do I delete a payment that is incorrectly recorded to invoice

SOF

I have assigned a payment that is incorrect and wish to delete it. I have checked my security tab and I DO NOT have the transactions can't be changed ticked.

Why is it not allowing me to edit and delete the transaction?

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SOF

Hello @Earl_HD

That solution DID NOT work for this transaction. Very disappointing that all the information directs you to do this and it did not work. I could find no other information online directing me to what I needed to do with this transaction. I finally had one of MYOB support people do a remote session and they advised that solution to edit the payment would not work as the invoice was a closed invoice and the ONLY solutions was to reverse the entire invoice and enter it again.

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SOF

Thanks Gavin

That's my issue it is not allowing me to edit and delete the payment.

gavin12345

Hi @SOF

If the payment was also part of an Electronic Payment or Bank Deposit, that transaction will need to be deleted first, you should then be able to delete this payment and re-enter as required.

Regards

Gavin