Email bouncing back, Diagnostic code rejected

Question

We have a customer whose email has started bouncing back.  Can you please check if it is blacklisted and remove if it is.

ap@deltagroup.com.au

Thank you

Leneth_A · Answer

Hi @mel_wfh

Thanks for your post. I hope you will find it to be a great resource and place of information.

Generally speaking a rejected diagnostic code means that the recipients end has rejected the incoming email. I have check that there are few emails send to that email address yesterday and have not been opened. Can you try whitelisting accountright@apps.myob.com ?

Please let me know if you need further help.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Cheers,
Leneth