MYOB to MYOB - purchases "In Tray" GST errors

talltrees

In the past few days I have noticed that all of my MYOB to MYOB purchases in the "In Tray" have the GST listed as an item, therefore doubling up the GST.  I can delete the line, but defeats the purpose of bringing in purchases through the In Tray and if not picked up creates errors.

 

MYOB example.pdf

talltrees

Dear Princess, that is not good enough.

I know I can delete the line, but I shouldn't have to.  

Adding this as a process increases the processing time for every single invoice.  

Also, if it is an invoice with a lot of items, you have to scroll to the bottom of the invoice to delete the extra tax line.

AND . . . if you miss it, you end up paying 10% more.  Then you have to reconcile with your supplier because you have overpaid them.

Jeez, don't give me "current work around"  - get it FIXED!

This only occurs with MYOB invoices. 

Xero, Quickbooks & any other pdf pick up correctly . . . so why not MYOB invoices?

It is ridiculous that MYOB to MYOB invoices are picking up GST as a purchase item.  This should have nothing to do with default supplier accounts.

This has only started in the past week or so & I can't believe MYOB aren't on to it & fixing.

 

Oh, and about the "are you happy with our response" email - no, I am not happy.