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Taxable payments report -operation timeout

Booran

We use desktop AccountRight Standard 2016.

So far there were no problems with generating Taxable payment report. We do it for years already.

But now this is a trouble.

After waiting for a while, message appears - An application operation has timed out.

Retry doesn't help. This situation apply to report starting from the begining of the financial year to date. However, reports for 4 months or less are produced.

Trying to generate report from the Purchases centre doesn't help either.

What would be the problem and how to fix it?

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Accepted answers

Celia_B

Hi @Booran

Thank you for responding and keeping us up to date on the situation.

As for this concern, Yes, you are correct if you experiencing session time out, you may require support from your IT to accomplish some of the activities. And Help Article: AccountRight time-out extender can serve as a guide and provide additional information.

If you still need further assistance with this. Just let me know. I'm happy to assist you.

or If my response has answered your inquiry please click "Accept as Solution" to assist other users find this information.

Cheers

Cel

All comments

Booran

Earl

Thank you very much for your reply.

However, our file is the desktop file, not the online one.

There is another recomendation I found AccountRight Timeout Extender - MYOB Community

But this method requires IT professional involvement.

Earl_HD

Hi @Booran

Thank you so much for your post. We are aware that some users are experiencing performance issues and time out errors, this is being investigated as a priority by our developers.

In the meantime, taking your file offline then restoring it online has resolved the issue for users and may be worth a try. *We understand this may not be suitable for all users.

To do this:

make a backup of your online file
follow the steps under To restore a backup locally to a PC in this help article: Restore your company file
follow the steps under To restore a backup online in the same help article

If possible can you please provide the following information:

the last FOUR digits of your serial number
are there pages that are worse than others, eg, banking, payroll etc
what do you see when it is slow, eg, spinning wheel, error messages
is it all times of the day or at certain times
are there any other programmes running at the same time, eg anti virus

If you continue to have problems please let me know.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Regards,
Earl