Accessing company files when the subscription is no longer active

Question

Is it possible to access the deactivated version of your Myob company file if your subscription ends?

Leneth_A · Answer

Hi @CarolD1

In this matter, when you have a new AccountRight Premier subscription you will be able to upload your file from AccountRight Plus. You would need to have a backup of the company file before canceling the subscription. Also, you would need a new entitlement in AccountRight Premier to access the uploaded company file.

You can find more information about this on our help articles:

* Back up your company file
* Restore your company file

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Cheers,
Leneth

CarolD1 · Answer

Thanks @Leneth_A - that's what I thought might be the case.

I have another question :-)

We were advised by an accountant to start a new Myob file because we wanted to completely change the chart of accounts. We had a NFP subscription to Accountright Plus and this only covers one company file. As we need to access FY23 until audited, we need to run two files concurrently. Myob was unable &/or unwilling to upgrade our subscription from Plus to Premier, so my manager has purchased a new subscription for Premier. My query now is, will I be able to open my current Myob file (FY23) in the new subscription so that we can end the old subscription?

Leneth_A · Answer

Hi @CarolD1

Once the subscription is canceled, it will have an end date on our end. After the end date, the file will not be available on the cloud if your file is online. You will only have access to a read-only file and you will access it on a local drive.

Please don't hesitate to post again if you need help in the future.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Cheers,
Leneth