Accounts Receivable/Payable with Tax Reports timing out

Question

I am trying to complete BAS using cash basis but when I run the Receivables With Tax or the Payables With Tax reports it comes up with a Time out error. I've tried logging onto the browser version of the file but still get the same error.  I have 3 BAS to complete for this client.

Celia_B · Answer

Hi @Giovanna1

Thank you so much for getting back to us.

According to @gavin12345 response to your post which is more specific and contains more information, I hope we can assist you with your concern,

Please feel free to post again if you need further assistance in the future. We're happy to assist.

Regards,

Cel

gavin12345 · Answer

Hi @Giovanna1

The time out extender is applied to the application software when using the desktop or server application (whether company file is local or online). So you can apply it to your application and it may assist when accessing the online file via the application. It won't make any difference when accessing the online file via browser though.

If this fails, the only remaining option is to make a backup, restore locally to generate the report from the local copy. You can then continue with the BAS etc in the online file, including fixing any issues identified when running the reports.

You should also check the file size while the file is local. This is likely the cause, MYOB doesn't handle larger files too well. If the file is large (say over 1 GB - MYOB used to use 500 MB as a guide earlier) client should consider starting a new file or getting the file purged to reduce its size. With old data removed from the file, both of these reports generate considerably quicker - I speak from experience.

Hope this helps

Gavin

Giovanna1 · Answer

Hi Cel,

The time out error occurs in both the online version and the local version. Since it is a client file I can't make any changes to their system. Is there another solution?