Hi
Following this procedure fine
https://help.myob.com/wiki/display/myob/Writing+off+bad+debts#expand-2Createacustomerreturnforthevalueofthedebt
On the Apply Customer Credit screen I have no options to select an amount - I can edit the description, date and reference number fields and hit record. If I hit record I just get a zero dollar amount against the invoice.
Hello, @swells3 thank you for your correspondence.
In applying for customer credit, you may check this Help Article: Customer returns, credits, and refunds
You will see here some relevant information in the topic section.
Please don't hesitate to mention me on this thread if you're still having the error. I'll be happy to assist you further.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information
Regards,
Hannah
Turns out that the wiki is totally wrong - don't hit apply to sale - hit refund
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