Invoice Reminders is blank

Question

Hello

I need to send Invoice reminders but the screen is blank. I saw that there was an old issue with this. Is this not fixed yet? The MYOB website said to open in a browswer but I did this and it was still blank. When will this be fixed and is there a different work around?

Leneth_A · Answer

Hi @Judy01

Thanks for letting me know. We apologize for the inconvenience caused to you.

We're aware of an issue that results in some users only seeing a blank page when they click the Invoice Reminders button. We're working to fix this issue. If this affects you, you can open your invoice reminders settings when you access your company file in a web browser - just click your business name >> Sales settings >> Reminders tab >> Reminders settings button. If the account was already overdue for a couple of months the reminder will be sent automatically.

Please let me know if you need further help.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Cheers,
Leneth

Judy01 · Answer

Hello Lenert

I have managed to set up invoice reminders, but only in the  app version - the other version is still blank.

Do the reminders just go automatically at my chosen time frame. 2 days before due date?

If an account is alraedy overdue by a couple of months or more, will the reminder be sent 2 days befire the 20th of the month, which is our chosen due date?

Will I be notified that they have been sent along with any that bounce back?

Thanks

Judy

Leneth_A · Answer

Hi @Judy01

Thanks for the update on this. In AccountRight browser you would need to go to app.myob.com Go to your Business name>>Sales Settings>>Reminders>>Reminders Settings.

If you do require further assistance feel free to reply to this post.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Cheers,
Leneth