Incorrect allocation to Receive Money - should have been Receive Payment

Carol-Anne

I've just realised that a payment received for an invoice has been incorrectly allocated to receive money. The month has been closed and locked. How do I change the allocation from Receive Money to the sales invoice as the customer is getting frustrated at receiving emails asking for payment!

Princess_R

Hi @Carol-Anne 

 

Thank you for your post. I'd like to extend you a warm welcome to the Community Forum. I hope you find it a valuable resource.

 

If closed and locked means you have already reconciled for the month. To correct the situation, kindly undo the reconciliation, unallocate and delete the received money transaction. Once done, you should be able to allocate the transaction as received payment. 

 

However, if you've locked the date period to prevent entries during the locked period. You'll need to go to Set up menu >>Preferences >> Security >> unticked the lock period. Delete the receive money transaction and reprocess as received payment.

 

This Help Article, Deleting a transactions, has more detailed information about this.

 

 

Are we able to solved your concern? If YES, please click on "Accept as Solution". If NO, please feel free to reply on this post and we are more than happy to assist.

 

Cheers,

Princess