Import error - 14: Invalid account number

JojoArrow

For the life of me I can not work out why I am receiving error trying to import an invoice.   

 - 14: Invalid account number

 

The customer card file is set up exactly the same as all the other customer card files. 

 

all other card files have number 148 

 

your help is appreciated. Been on hold with MYOB for 40 minutes so far to ask this question. 

 

Jo

BRNB4220023767D_005148.pdf

Leneth_A

JojoArrow

 

Thanks for your post and Welcome here in the Community Forum. I hope you find it a valuable resource. We apologise for the inconvenience caused to you

 

I would recommend ensuring that account number listed on the transaction that you are importing is included in the Accounts Lists of that company file. You also need to ensure that it is not a header account and that it is an active account- both of which can be seen from the Profile tab of that account. Along with that, do make sure that you the account number in the import file is in the format of xxxxx or x-xxxx.

 

I've also seen this error message get generated, not directly with importing sales mostly journal entries, where the Import and Export Assistant has been left opened i.e. you have selected to Import more data. If that is the case, closing and reopening that message should prevent that false message from getting generated.

 

 

Please don't hesitate to post again if you need help in the future.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Cheers,
Leneth