On the 18/7/23 we processed our payrun as normal and sent file to the bank (manually) for payment. File went through as per normal. When reconciling our MYOB Bank feeds I noted that the first payrun was there to match, but our second one is sitting there with no match next to it. Upon further inspection I have noted that when I go to payroll Prepare Electronic Payments the whole payrun is still sitting there waiting to have a bank file created. I have checked the journal and the EP number it wants to use to create the file is the next in number sequence, so it looks like I have not created the file in the first place. However this is not possible as staff have been paid and when I check into their card file contact log it shows me that this payment has gone through as PAID.
None of this makes any sense to me and I need to sort out what I do before my next payrun tomorrow 25/7/23.
If I create this bank file again will it show in employees contact log twice? Will it alter all my YTD figures. Help anyone - MYOB has not got back to me on this problem, possibly becuase it's in the Too Hard Basket and also the This Is Not Possible area.
