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Credit is not showing up in the credits & returns

LindaKhoo

Hi,

I have a problem with a credit invoice which is not showing up in the Sales Register: Credits & Returns. Therefore, I cannot apply this credit to another sale invoice.

The Receivables Reconciliation (Detail) Report is also incorrect.

Please let me know how to resolve this.

Thanks

Linda

2023-07-27 08_58_00-Pigmentinc B.V - Receivables Reconciliation [Detail] report - Message (HTML).png

2023-07-27 08_56_04-Pigmentinc B.V - MYOB AccountRight.png

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Accepted answers

Celia_B

Hi @LindaKhoo,

Thank you very much for giving me the case number. Please accept our apologies that no one has phoned you back as of yet. I apologize for any inconvenience this has caused you.

In this regard, this case number is still in progress, once it has been done you will receive an email confirmation regarding the issue. Or if you want to ask for a callback, our Phone support will call you by log into My Account(myaccount.myob.com). You can check on this Help Article: Submitting a support request.

Reach out to us anytime if you need further assistance or if you have other question or concerns.

Thanks,

Cel

All comments

LindaKhoo

Hi Cel,

I cannot auto build an item but I do have stock on the sub item. Do you need to run the script to fix this problem?

Thanks

Linda

2023-08-16 10_08_16-Impression Technology - MYOB AccountRight - [Build Items].png

2023-08-16 10_09_35-Impression Technology - MYOB AccountRight - [Items Register].png

Celia_B

Hi @LindaKhoo

Thank you for getting back to us and providing the case number.

After checking on case number 01405682O, I can see that our live help agent ran a script over your file to address the issue. This is based on a screenshot of your invoice, which did not appear on your credit.

If you need further assistance in the future, feel free to post again. We're happy to assist you.

Cheers,

Cel

LindaKhoo

Hi Mike,

Version AU 2023.6.0

Build 2023.6.1.4

Linda

Mike_James

Hi @LindaKhoo , if not the current version (2023.6), can you confirm which version of Premier you are using, and which country version (AUS or NZ)?