Bank Feed

Donna6666

Good morning all

I made a purchase on the 24/7/2023 from my bank account but it has not showed up in the bank feed? Also I have processed staff pays on the 31/7/2023 and it has come through on the bank feed but will not match in MYOB ( the amounts are the same and same date? ) can you please advise? Thank you 

Genreve_S

Hi @Donna6666, 

 

Thanks for reaching out and sorry for the delayed response.

 

Sorry to hear about your difficulties with matching transactions. Generally, if the transaction does not appear inside the bank feeds window, there is a high likelihood that that transaction was already reconciled or marked checked inside the Reconcile Accounts window. We could undo the reconciliation and unmark the transaction from that window, and it will then show as a possible match. 

 

For the pay transactions on 31/7/2023 is it the same issue with the purchases or is there any error message as to why it won't match? 

 

If this post has answered the question, feel free to mark this as an "Accepted Solution". If you have any other information to add, feel free to include it in your next response. 

 

Cheers, 
Genreve