reports not downloading to excel

julieD2

I recently upgraded microsoft office and now can't download any report into excel. - No error message just nothing happens!      I have contacted support (waited over 1hr for them to answer) to be told it was a question for my IT person !    My IT person had already confirmed that the microsoft office is installed on my computer and is working fine.   I have uninstalled and reinstalled Accountright several times without any success.   Can anyone please help ?   I use this feature all the time for many of my clients.

 

thank you,

Julie 

 

Mike_James

Hi @julieD2 , AccountRight must always be the last program installed, so first of all, reinstall Accountright. You can download the install files from myob.com/xx/support/downloads, where xx is au or nz. 

 

Also, you should check whether the new Office program is 32 or 64 bit. AccountRIght requires 32 bit. In Excel, go to File, Account and About Excel. The first line in bold should end in 32-bit. If it's 64-bit, you'll have to speak to your IT people.

 

If you still have trouble after re-installing AccountRight and checking the "bit value", then try an export to Excel again, then find the diagnostic file and attach it to this thread. The log file location and how to get there is described here:

https://community.myob.com/t5/Tips-and-Tricks/AccountRight-Log-Locations/td-p/582218