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Missing some bank feed transactions

ChrisS1

Hi. My client's bank feed seems to regularly miss certain transactions. Usually medicare deposits that can be near the end of the month. This just seems strange. Is it a known thing?

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ChrisS1

Sai - one more question is there any way possible that somebody could delete a bank feed transaction and completely remove it from the register (ie not just hide it but actually delete it).

ChrisS1

Hi Sai,

Thanks for the response. If the client is correct it seems that this has been happpening for some time. Perhaps more than 12 months so its not a recent issue. Simply some transactions dont come through on the bank feed. Does complicate things.

Isaiah_C

Hi @ChrisS1,

Thank you for letting us know about your concern and welcome to the Community Forum! We are aware of an incident currently impacted some users accessing their bank feeds. Our development team are working to resolve this as quickly as possible.

Please let me know if you need further help.

Kind regards,

Sai