pictures in customised remittance

Question

Hi,

I have customised my remittance advice for pay bills. I have inserted a picture, however this picture does not display on the printed/ermailed remittance? Please advise why this may be and how I can resolve the issue. Thank you.

Genreve_S · Answer

Hi @Belinda_K,

Hope you are having a great day. If your issue about the company logo image persists, feel free to let us know and we'll help find a workaround.

Cheers,

Genreve

Genreve_S · Answer

Hi @Belinda_K,

Thanks for the reply and sorry for the delayed response.

In this case, since it has not been uploaded. I would suggest creating a new form using the old one as a reference and trying to add the image to it.

Let us know if the issue persists. We're looking into it further.

Cheers, 
Genreve

Belinda_K · Answer

Hi Genreve,

Thank you for the response. The size of the image I am uploading is 32KB. I have also tried uploading in PNG and JPEG formats and neither are showing on the form.

Please advise next steps.

Thank you.

Belinda