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Analyse Sales [Item] Report - Sold ITEM displaying as negative item one week later ?

nduro

We sold a ITEM on THURSDAY 3/8/23 paid up front for $5683.00 + GST / INV 0031172. All looks ok. There is also another item on this same invoice

BUT this same ITEM is now appearing on an SALES > ITEM > Analyse Sales [ ITEM ] for FRIDAY 11/8/23 a week later as a NEGATIVE throwing out the sales reports signicantly.

SALES > ITEM > Analyse Sales [ ITEM ] REPORT - INCORRECTLY shown as Negative

SALES > ITEM > Sales [ITEM DETAIL ]

Showing as correct positive sale

Any help or fixes would be appreciated.

Thanks

Nathan

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Accepted answers

Earl_HD

Hi @nduro,

Thank you for confirming. I've made some changes on the backend. Could you please log out and then log back in to see if the issue remains the same?

Regards,
Earl

All comments

tuinldam

Thank for the info.

coreball

nduro

Hi @Earl_HD

Thanks will have a look and see.

Nathan

Earl_HD

Hi @nduro,

Thank you so much for this. I've successfully run the script over your file to fix this issue. I would recommend logging out first then log back in.

Please do let me know how you go on this.
Regards,
Earl

nduro

Hi @Earl_HD

Thanks for getting back. I will PM you the details

Nathan

Earl_HD

Hi @nduro,

Thank you so much for your post and for the screenshot. I am sorry to hear that the ITEMS you have are showing negative and causing you trouble. I really appreciate your patience and understanding about this issue and I do apologize for the delayed response.

We do have an online script to run over your file to fix this issue. For us to do this we need to confirm the following details:

Where the company file is stored i.e. online or local
What the LAST FOUR DIGITS of the serial number is - Setup>>Company Information
What is the company file ID - Help>>About AccountRight

Looking forward to hearing from you soon.
Regards,
Earl