Invoices not showing outstanding balances

TFS2

Good Morning lovely community, 

 

I am hoping someone can help. 

 

When i raise my invocies and allocate a partial payment, the balances don't display when printed or emailed.

 

Eg:  Invoice for $30,000 - deposit paid of $10,000 =Balance of $20,000 

Well my issues is all my invocies still display the original $30,000 even after 1 or 2 payments have been made.

It does not matter if they are printed or emailed. 

 

How do i rectify this please. I have been on the phone to MYOB and they said its a backgroud error and it would be fixed, but it still isnt a week later. 

Mike_James

Hi @TFS2 , if I understand your issue correctly, then it may relate to your invoice form. If you open the equivalent Plain Paper form, you'll see the last 3 lines are Total, Applied and Balance. Now open your own invoice form, do those 3 lines appear? If not, add the ones that are missing, save the form, and re-print a partly-paid invoice. Does it now look correct?