Emails bouncing - Diagnostic-Code: rejected

Question

Hi,

We are trying to email Plan Managers and finding the emails are being rejected.  We were given this link to send to you to try and have the issue resolved as it appears to be the same issue.

https://community.myob.com/t5/AccountRight-Sales-and-purchases/Emails-bouncing-Diagnostic-Code-rejected/m-p/795924

The email we are trying to send to. Could you please have this email white listed?

Thanks in Advance.

Leneth_A · Answer

Hi @Tanialmm, 
 
I hope you are having a wonderful day. I just want to check back with you if you still need assistance with the email that is bouncing back. Feel free to come back to the Community Forum if you have any more questions, we are more than happy to assist.

Cheers,
Leneth

Leneth_A · Answer

Hi @Tanialmm,

Thanks for getting back to us and thank you for your effort in contacting the customer to fix the issue. We truly appreciate your patience and understanding.

Regarding your question on how to whitelist the email address, if an email has been rejected, we would recommend to you and the client to Add no-reply@myob.com, noreply@apps.myob.com and accountright@apps.com to their Outlook or contact their email provider to add the following address's.

We also recommend whitelisting our IP address, they may need to ask their IT administrator to add “198.37.156.227” to the whitelist so that emails sent from this IP address are not blocked.

Thank you for your continued support. Feel free to post again anytime you require further assistance.

If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

Cheers,

Leneth

Tanialmm · Answer

Thank you for your response.

I have contacted Instacare with your response.  However, if I am receiving the invoices to my email (which I am), how do I 'whitelist' the email address ?