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Emails bouncing back

Tanialmm

I cannot send emails to one particular customer all of a sudden - they are bouncing back

Email address is accounts@instacare.com.au

Could you please white list this email address.

Seriously we have been sending to this email for well over 2 years without a problem and now it is a problem

Thank you.

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Princess_R

Hi @Tanialmm,

I hope you're doing well. I would just like to check back with you regarding your issue with the email bouncing back. Was this resolved? Are you able to send emails now to the email address? Please let me know if you still require assistance with this. I'm more than happy to look at this for you.

Cheers,

Princess

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Tanialmm

Yes it has been resolved thank you.

Princess_R

Hi @Tanialmm,

Cheers,

Princess

Princess_R

Hi @Tanialmm,

Thank you for reaching out. I'm sorry for the delayed response and for your experience sending emails. I regret any inconvenience this may have caused you.

I'm hoping that this is working now, as I've further checked on our back end and it is not blacklisted anymore.

Please let me know if you require further assistance with this. I'm happy to assist.

Cheers,

Princess