Supplier Default template not working in Send to Email from Transaction Window

Question

We have set a default template in a supplier card to use a customised PO template.  When in the transaction window and we 'Send to Email' it will not pick up this template to email.  It defaults to the MYOB standard templates.

How do we get this to change to our customised template

Earl_HD · Answer

Hi @TraceyShenton,

Thank you so much for your post and for the detailed information. I'm sorry to hear the issues you are having. I really appreciate your patience and understanding about this issue, and I do apologize for the delayed response. To fix this, you may need to check and adjust your email settings. I would recommend on visiting this help article that has detailed information about:  Set the default forms to use when emailing or printing

Please do let me know how you go on this.
Regards,
Earl