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Unable to confirm company file online

Kevin9

desktopn Version 2023.7. tried to access this file the other day and keep getting this error. My internet is fine, even used another computer at another location to verify. How can I fix this.

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Doreen_P

Hi, @Kevin9

Thanks for your post, and welcome to the MYOB Community Forum.

As per the error message you received, this error appears when there's a problem with your internet connection or the MYOB confirmation service is being blocked by your internet connection. Kindly make sure that MYOB is listed under trusted sites. To do this, kindly check The Help Articles: Activation and confirmation errors and About activation and confirmation for further information.

Please let us know if you require any further assistance with this. We are happy to assist.

Best regards,

Doreen

All comments

Kevin9

It ended up being an issue with myob verification. Myob ended up providing me with a code to enter which solved the issue. All good now.

Doreen_P

Hi, @Kevin9

Thanks for your post, and welcome to the MYOB Community Forum.

Best regards,

Doreen

Kevin9

There was atime when you could just ring myob and get this soughted out. What now there is no support especially on the weekend when this happened.