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Bankfeeds defaulting to closed bank account

DanaCabrera

Hi all,

We changed bank account several months ago. All of the old bank accounts have been marked inactive. The old bankfeeds are also disconnected.

Yet, when I first open bankfeeds, it still defaults to the old main account. Once I click on the drop down arrow, the correct/current bank accounts appear (and the old one cannot even be chosen). The bankfeeds are working just fine - this is just an annoying "problem" because I have to make two extra clicks before the correct bankfeeds appear

I have been googling for months for a solution to make Myob default to the current main bank account. Any suggestions which setting I may be overlooking?

Thank you x

Bankfeeds.jpg

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DanaCabrera

Hi dddddddddd and VickiAscot,

No, there is no solution. Three different MYOB people kept suggesting to mark the accounts inactive, disconnect bank feeds and/or to delete them, none of which solved my problem. Renaming also did not solve it. Having the query "escalated" apparently means it's been filed in the never-never. I've moved on and am no longer using MYOB at all now. Hope you have better luck!

VickiAscot

I have the same issue and see this feed is from 2 years ago! And yes, the account showing as Default IS inactive and has had the bank feeds deleted.

Any updates on this issue?

Thanks

Vicki

dddddddddd

I also have the same problem. Yes, the account has been marked inactive. The bank feed has also been cancelled through the Banking Hub in the browser version, yet it still sits as 'Active' within the Manage Bank Accounts area in the Bank Feeds. And you obviously can't delete it from within Manage Bank Accounts in the desktop version as it has had transactions recorded against it. Sooooo how to get rid of it?? And the answer shouldn't just be to change the account number so that it bumps down the list.

Princess_R

Hi @AccountsCFF,

Thanks for reaching out about your bank feeds. Are you also having trouble with bank feeds defaulting to the old bank account? If so, we might need more details about your account and some screenshots. Please partner with our live chat support team. To connect with a live chat agent, please start by contacting our virtual assistant, MOCA, through myob.com/support. If MOCA is unable to resolve your issue, it will transfer you directly to our live chat team for further help. Also, you can raise a support ticket via My Account.

Cheers,

Princess

AccountsCFF

I have the same issue. Has anyone worked out how to fix this problem. Thanks.

AliParke9999

I also have the same issue, very frustrating!

Earl_HD

Hi @DanaCabrera,

Thank you for the confirmation. I have reopened this case. Could you kindly verify whether the account appearing in your bank feeds is marked as inactive in the Account List window? If it continues to be designated as your default bank account, the only method to remove it is by deleting the bank account through the "Edit" menu and selecting "Delete Account." However, please note that if transactions have been recorded against it or if it is a linked account, deletion may not be possible. Could you kindly also respond with a screenshot?

Regards,
Earl

Earl_HD

Hi @DanaCabrera,

Thanks for reaching out and my apologies for the late response. I'll be continuing to follow up on your case. I've sent you a private message to collect some additional information. Please take a moment to check your inbox.

Looking forward to hearing from you soon!
Regards,
Earl

DanaCabrera

Hi there, Myob assured me in September that the matter had been "escalated to the appropriate team" and I've heard nothing since 😐

scatad

I have the same issue, frustrating. Did you ever receive an actual solution to this discussion?

Princess_R

Hi @DanaCabrera,

Thank you for your post. I'd like to extend you a warm welcome to the Community forum. I hope you find it a valuable resource.

Making an account inactive will remove that account from appearing in the select list or in the dropdown arrow in the Bank Feeds screen. Can you please confirm if this account shown in your bank feeds is inactive in the Account List window? If it's still showing as your default bank account, the only way to get rid of it would be to delete the bank account via Edit >> Delete Account. However, if transactions have been recorded against it or it is a linked account, you can't delete it. I've sent you a private message to discuss this further. Please check your inbox by going to your profile in the community forum and then selecting the envelope icon.

Cheers,

Princess