Refund from a Customer using MYOB

Question

Hello, How can I refund a payment from the customer through Myob?

Are there any charges if I just delete the invoice and the created payment? Then, just transfer the money from Nab to  her bank account

Earl_HD · Answer

Hi @Eden0625,

I'm sorry to hear that and thanks for confirming. I would suggest visiting this help article has detailed information about; Customer returns, credits and refunds

Please do let me know how you go on this.
Regards,
Earl

Eden0625 · Answer

i cant find the credit note option, Im in the receive payment now on Account Right

Earl_HD · Answer

Hi @Eden0625,

Thank you so much for your post and welcome to the Community Forum! I'm sorry to hear that you are having issues when trying to refund a Costumer. I really appreciate your patience and understanding about this issue, and I do apologize for the delayed response. I also appreciate the detailed information you provided. To refund a payment from a customer, you can follow these steps:

Access Sales Register:

* Navigate to the Sales or Receivables module.
* Find and select the customer for whom you want to process the refund.
* Within the customer's profile, access their transaction history or sales ledger.
* Locate the specific payment or invoice that you need to refund.

Create a Credit Note:

* To initiate the refund, you'll typically create a Credit Note or a Credit Memo. This document serves as a record of the refund.
* Apply the Credit Note to the invoice or payment you're refunding. This links the refund to the original transaction
* Double-check all details and amounts to ensure accuracy. Confirm the refund transaction.

Record Bank Transaction:

* If the refund involves a bank transfer or payment, record this in your bank account within MYOB.

Finalize and Save:

* Save the refund transaction in MYOB AccountRight to complete the process.

Please do let me know how you go on this.
Regards,
Earl