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Invoicing bouncing back

Traz

When I send invoices to a particular client they are bouncing back.

Their IT department is asking for SMTP logs from MYOB regarding undeliverable bounceback messages.

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Genreve_S

Hi @Traz,

Thanks for the update regarding the issue.

I'm glad everything is working fine now. If you have any other concerns, feel free to post again in the forum.

Cheers,
Genreve

Genreve_S

Hi @Traz,

Thanks for replying to this thread.

I have checked with my team. The email address accounts@wabuildingcompany.com.au is not blacklisted. Also, the recent emails sent to that email address from the MYOB applications were read. If there were any recent issues regarding emailing the development team has worked on it. I would suggest checking with the email recipient if your company email address is whitelisted. After that, we could try to send an email to test out if the issue persists.

We look forward to your response.

Cheers,

Genreve

Allstyle9466

Hi Genreve

Yes that email provided is correct.

Thanks

Genreve_S

Hi @Traz,

Thanks for your response and the screenshots you've provided.

Generally, if the email was rejected, it could be that your email address was blacklisted by the recipient, or the email address is not a working email address. Also, it could be that the email address is under blacklist in MYOB.

May I suggest you check with the email recipient if your company email address is under the whitelist? For me to check if the email address is under blacklist in MYOB, may I confirm if the email address in question is accounts@wabuildingcompany.com.au (shown in the screenshot)?

We look forward to your response.

Cheers,
Genreve

Allstyle9466

Hi Genreve

Please see attached screenshots.

Thanks

Error.PNG

Email bounce.PNG

Genreve_S

Hi @Allstyle9466,

Thanks for posting in the forum.

I'm sorry to hear about email bouncing back. If we are using AccountRight, you will receive an email containing the reason. If this does not clear up the confusion, please send us a screenshot of the failed email bounce-back notification. Also, you can open the sent emails option in AccountRight.

We look forward to your response.

Cheers,

Genreve

Allstyle9466

Hi Cel

I am having the exact same issue.

Please are you able to help me with that.

Thanks

Celia_B

Hi @Traz,

Thank you for your post and welcome to the Community Forum.

Thank you for flagging this to us. In this regard, if your emails are bounding back, we need to check on the diagnostic code, this diagnostic code will give an indication as to why the email failed as they are based on the recipient's mail server either accepting or rejecting the incoming email. I send you a private message to assist you immediately. Kindly check your inbox.

Thanks,

Cel